FAQ's

Which medication system to you recommend?

Each Care organisation is different, and we supply a range of medication systems to suit your individual needs. The choice is yours – we will give you the information and advice to help you reach the decision that is right for you 

Do you offer same-day delivery?

Yes – assuming stock is available and we receive the prescription by 4pm.

Prescriptions received before midday are generally delivered by 2.30pm, and prescriptions received by 4pm will be with you by 6pm.

How are you regulated and monitored?

We are a UK licenced Pharmacy, registered and regulated by the General Pharmaceutical Council. Our registration number is 111870. You can confirm our registration by clicking here

What training do you offer?

We offer training on all aspects of medication ordering, receipt and administration.

In addition, we will perform a full pharmacy audit each year, and work with you to supply top-up training to meet your individual needs

What about e-Learning?

We can provide Medication Administration e-Learning (accredited by NCFE). In many cases we can supply this to you free-of-charge.

How will you support me during the transition to Simpill?

We will manage the transition from your existing pharmacy to Simpill for you. This support includes:

  • Set-up meetings with you, to explain the process.
  • Training for your staff on procedures for ordering and receiving medication, so that the transition is smooth and best-practice is embedded from day one.
  • Training on the use of the medication system that you choose
  • Liaising with your GP surgeries
  • Ensuring a member of our Customer Care team is with you for your first delivery of monthly medication, to help you with booking-in and to ensure everything is running smoothly

How can I learn more?

  • Just call us on 033 0088 2000, and we will arrange for someone to come out to discuss the Simpill service. Or drop us an email at care@simpill.co.uk and we will get back to you

 

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