General terms

When you register with Simpill Ltd, you will be deemed to have given consent for Simpill to:

  • Appoint themselves as your nominated pharmacy for the Electronic Prescription Service
  • Collect prescriptions from your registered GP on your behalf
  • Access your NHS Summary Care Record, only when it is professionally appropriate to do so. Please see NHS Digital for details about your Summary Care Record.
  • Maintain an electronic record of medication supplied to you (the Patient Medication Record)
  • Discuss aspects of your medication and medical history with your GP or their nominated representative, only when it assists in improving the quality and/or safety of your care

You can opt out of any or all of the above, at any time.

Please note that in an emergency situation we may need to contact your GP or another healthcare professional without your consent, if we feel that you are at risk of harm by not doing so. This is a professional obligation for all UK registered pharmacy professionals.

You must be over 18 years to register with us. Children may be registered with an account controlled by their parent or legal guardian only.

Your responsibilities

  • When using this website, you are responsible to ensuring all information that you supply to us is accurate.
  • You are responsible for your account and for the safety of your log-in details
  • In particular, you should ensure that your delivery address is current and that you or a nominated representative is available to receive our delivery.
  • You should carefully read all medication labels and any information leaflets that we supply to you.

Non-NHS sales

Orders must be paid in full prior to dispatch.

  • All orders taken are subject to availability of stock.
  • The price as indicated is that prevailing at the date of invoice.
  • No claim for shortages or damages can be considered 7 days after delivery.
  • Returns will only be accepted against an approved authorisation number

Your privacy

Your privacy is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it. The information that you send to us will be processed in accordance with our Privacy Policy.

Problems with your delivery (including damaged goods)

Please contact us on 033 0088 2000 or at as soon as possible if your medication is damaged, or if there is any problem relating to your delivery.


Simpill Ltd and its directors shall not be liable for any losses or claims arising directly or indirectly from use of this website or the associated App; other than any damages in connection with death or personal injury caused by the negligence of Simpill Ltd, its directors or employees.

Any links on our website to other web sites are provided for your interest only. We are not responsible for their content, and we do not imply any endorsement of their content.

Intellectual property

All designs, text and graphics on this website are the copyright of Simpill Ltd

Further information

Please contact us if you would like to discuss any aspect of our Terms and Conditions

Make life easier. Make it Simpill. © 2022 Simpill   |   Web Development by Adeo Group.